FAQs
Are you a local Ottawa Business?
We have been in the Ottawa area since 2002. We started with a small kiosk in the St. Laurent Shopping Center and eventually expanded to a store front and now we have a full developed on-line store. We are dedicated to giving you the very best of quality custom tees and as always quality products, quality service and uniqueness.
What types of apparel can you have custom printed, and in what materials?
Shirt Types/Material – our shirts offerings include t-shirts, hooded sweatshirts, tank tops, crew-neck sweatshirts, jumpers, toddler tees and aprons (coming soon!)
They include 100% cotton as well as blended cotton and polyester materials
What File Types do you work with?
Ideally we work easily with Vector Graphics (.cdr, .ai, .eps, .psd, etc.). We can work with other file types; we recommend highest resolution as possible with a minimum of 300 dpi. Web image can be used to show us what you want but are usually un-usable. We will always let you know in advance if the artwork needs to be changed to fit t-shirt printing guidelines.
What is the difference between Screen Printing and Transfer Printing?
Screen Printing is ink that is passed through a screen, printed and heated directly onto the shirt. Transfer printing is ink that is printed on a thermal page then heated onto the shirt. Both are permanent prints but screen printing is more durable. Screen printing takes a longer time period because the “set up” screens associated with that type of printing.
What Sizes are available?
We offer a wide selection of sizes includes, Men, Women, Unisex, Youth & Baby.
Are you running a donation campaign?
We are donating $5.00 from every shirt to CHEO Foundation in support of our Front Line Worker.
That you for supporting our business and our community at large.
What Shipping Options are available and how much does it cost?
We use a variety of shipping companies for shipping all our parcels across Canada and the USA.
Canada – Wide FREE shipping is included for all orders including TShirts, Banners, Mugs and Personal Protective Equipment(PPE) when the purchase price is $99.00+.
- Local Pickup – Printwell in the St.Laurent Shopping Centre - FREE
- Standard shipping costs for orders under $99.00 start at $9.50.
- Express shipping is available and calculated at checkout
- We ship to the USA but NOT Internationally at this time.
What are the shipping turnaround times
Our average turnaround time is 1-2 business days in production and then shipping as follows:
- Local Pickup is available Monday – Friday 1:00pm – 4:00pm
- An email with instructions will be sent to you following your purchase.
- Ground: 2 – 3 business days
- Express: 1 – 2 business days
Do you offer bulk orders?
Please contact us to discuss your bulk order requirements.